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Terms & Conditions

Hi Pennine Outdoor Shop Alston -  Trading as www.cumbriaoutdooronline.co.uk

We will make every effort to offer you good service and if you have a problem please email the details and we will do everything we can to solve the problem. However, there has to be some terms and conditions with any purchase over the internet and they are listed below.

Trading Terms & Conditions

Prices

All prices are in £ pounds sterling, prices payable for the items ordered are clearly set out on the web site. All prices are inclusive of any VAT (if applicable) at the current rate payable. The price of delivery will be clearly shown at the shopping cart page but these costs relate to UK addresses only. A considerable amount of product information is included on the site but if there is anything you do not understand, or if you want more information, please contact by e-mail at alston@penrithoutdoorpursuits.com or telephone 01434381389

Description of products

Each Product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted

Availability

Payment will not be taken until the goods are despatched (see below). Only those items, which we normally hold in stock will be offered on our site. However, occasionally we may not be able to supply a particular item within seven working days, in which case we will not take payment and we will notify you of the expected delivery date. You may then decide whether you want to wait for the item or you may cancel your order.

Acceptance

There will be no contract of any kind between you and Penrith Outdoor Pursuits unless and until we despatch the goods to you. Your order is an offer to buy from Penrith Outdoor Pursuits. There will be no acceptance of that offer until we actually despatch the goods to you. Only at this point will your credit/debit card will be debited. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are despatched (and not before), a contract is deemed be made between you and Penrith Outdoor Pursuits, and you will be charged for the goods. Where items are despatched separately, then acceptance of the order in respect of each item takes place when that item is despatched, and you will be charged for each item when it is despatched. No order will be accepted without a valid card payment in the name of the registered card holder and his/her full postal address.

Payment Methods, Security and Privacy

Penrith Outdoor Pursuits accepts MasterCard, Visa, Delta, Maestro/Switch, Electron, Solo and PAYPAL; we cannot process American Express. If the card issuer refuses to authorise payment, we will not be liable for any delivery or non-delivery of the order. All payments telephone are made via a HSBC secure site. Payment is totally secure, all of your card details will remain “safe”. Any customer information held on our computers complies with the rules and laws contained within the Data Protection Act 1984 act. We will not divulge any of your personal details to any third party.

Guarantees, Returns and Refunds

If your purchase is not suitable you have the right to return it to us unused with the original packaging and labels, within 7 days from the date you receive the goods, for a replacement or refund. You do not have to give a reason when you do this but please supply your full contact details. Please use registered post or a guaranteed delivery service for all returns. All refunds will be given as soon as possible. The refund will take place onto the card used for purchasing. At the very latest we will refund your money within 30 days of the original purchase. Under certain circumstances we may refund the return postage, for example, if the goods are faulty or damaged. However, in the case of incorrect ordering, wrong size or fit, and undisclosed reasons for return the customer will be expected to pay the postage cost. However, if you cancel your contract with us within 7 working days and return the goods in the condition as bought then you can request your original postage costs back under the terms of the Distance Selling regulations. 

For health and safety reasons all returned goods, for what ever reason, must be returned clean and dry. Returned goods that are not clean will not be dealt with.

Order Confirmation, Receipts and Bills

We will e-mail you confirming that we have received your order. You will receive a receipt and an invoice/packing note with the goods when they are delivered. Any mistakes in billing or receipts will be corrected as soon as possible.

Complaints & Faulty Goods

We will provide the option of a full refund, within a reasonable time, if the goods turn out to be faulty or different from those the consumer ordered. We will give all refunds as soon as possible. In some circumstance you may have to wait for third party confirmation that the goods are indeed faulty (in the event of a return of a faulty item that needs to be assessed by the manufacturer.) Complaints will be dealt with fairly, confidentially and swiftly. We will acknowledge the complaint within 3 working days and provide a likely timescale for resolving the dispute. We will keep you informed of what action we are taking.

Contract Cancellation/Return of Goods

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than seven working days after the day on which you receive the Products. If you wish to exercise your right to cancel this contract, please email info@penrithoutdoorpursuits.com or inform our customer service department in writing to Customer Services. Customers are liable for any delivery costs if they return goods that are not faulty or incorrect. Please note that your right to return. Products does NOT apply to Products which fall into the following categories:• Perishable goods (for example food) CD, DVD, tapes or or other recording media, software or videos if their seal is broken.

Statutory Rights

Your statutory rights are not affected by any of the above.

Shipping Information

In most circumstances we use Royal Mail or Royal Mail First Class Post for all UK deliveries. Wherever possible we will deliver your order within 2 working days but it may take upto 7 working days. If we cannot ship your order within this timescale we will e-mail you with an expected delivery date. Orders placed before noon on weekdays will normally be despatched the same day; orders placed after noon may not be despatched until the following day. Someone will have to be available to sign for the delivery or your parcel will be taken to nearest Royal Mail Sorting Office for your collection at a later date. Shipping charges are £  on all orders under £100. Orders over £100 will be shipped free of charge

In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.

What to do if your shipment is late

E-mail us at alston@penrithoutdoorpursuits.com or call us on 01434381389.

International Shipping

We currently only deliver to addresses in the UK. If you are from mainland Europe please contact us before trying to make a purchase.

Force Majeure

We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer's liability will be limited to the value of the items already supplied together with any associated delivery charges.

Our rights

We reserve the right to:

modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions at any time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check each time you visit to determine whether the whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Third party links - disclaimer

We encourage you to use your discretion while browsing the internet. Our site contains links to external sites. Although we check such links from time to time, we have no control over these sites nor do we have any responsibility for them. We cannot therefore be responsible for any content that some people may find offensive or inappropriate or which is inaccurate, misleading or in any other way unlawful. For the same reason , we cannot be responsible for the information, materials, products or services on or available from external sites or any third parties you access through the site, nor for any damage, loss or offence caused, or alleged to be caused, by or in connection with the use of or reliance on any information, materials, content, advertising, products or services available from such external sites or third parties. We do not endorse any third party or their product or service – we are merely saying they might be worth you investigating further. Any dealings between you and any third party accessed on or via the site, including payment for and delivery of information, materials, products, services and any other terms, conditions, warranties or representations, associated with such dealings, are solely between you and the relevant third party. You agree not to hold us liable for any loss or damage of any kind incurred as the result of such dealings.

Refusal of transaction

We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must: 

•    Submit your real name, phone number, e-mail address, payment details and other requested information

•    Be over 18 years of age

•    Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable

•    Possess a valid credit or debit card issued by a bank acceptable to us. By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

General

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for: 

•    any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

•    any loss of goodwill or reputation; or

•    any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement   

These Conditions govern our relationship with you. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Contact

Market Place, ALSTON. Cumbria CA9 3QN.

 Any Questions you may have

If you have any questions regarding the above information please call us on 01434381389

Or contact us HERE

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